Feedback, concerns or complaints about our service
We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately so that we can do our best to resolve the problem.
In the first instance, it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues. If you would like to make a formal complaint, then you can read our full complaints procedure here. Making a complaint will not affect how we handle your case.
What to do if we cannot resolve your complaint
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
Within six months of receiving a final response to your complaint
No more than six years from the date of act/omission; or
No more than three years from when you should reasonably have known there was cause for complaint.
If you would like more information about the Legal Ombudsman, please contact them.
Call: 0300 555 0333 between 9.00 to 17.00.
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ
What to do if you are unhappy with our behavior
The Solicitors Regulation Authority can help if you are concerned about our behavior. This could be for things like dishonesty, taking or losing your money, or treating you unfairly because of your age, a disability, or another characteristic.
Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.
Feedback, comment or suggestion about our service rather than a complaint?
We are happy to receive your feedback, comment or suggestions on any aspect of the service you have received. We would like to learn from your feedback, comments or suggestions to help us improve our services and serve members of the public better. We may share your feedback with our clients and members of the public if you are okay with it. Please send any feedback, comments or suggestions to email@example.com.